Before you begin.

You can submit a claim online by clicking on the ‘submit a claim’ button or you can call us using the numbers provided under Make a Call. Alternatively you could complete a claim form which can be obtained under ‘Claim Forms’.  When submitting a claim form, please make use of the email addresses dedicated to each line of business.  

We will acknowledge your claim within 4 hours and provide you with your claim number as well as the details of the dedicated claims examiner assigned to your claim. In the event that critical information is missing, we will notify you that the claim cannot be registered and the reasons for this.

Once the claim has been assigned, the dedicated claims examiner will be in contact within 24 hours advising the current status of the claim as well as any information or documentation that may be required.

Experiencing a loss can be a devastating experience. However big or small, our priority is to resolve your claim as quickly as possible, whilst providing you with the proactive support you need to get you or your business back on your feet.

Not only will we help you when your claim occurs, but we aim to help you mitigate potential future claims.

By leveraging our global claims data, fraud trend analysis and expertise around new exposures, we are here to help to reduce and manage your risks more effectively.

Working with the business and functions we aim to demonstrate the value that AIG Claims brings to clients and brokers.

The AIG Claims Promise affirms that our dedicated team of claims experts will mobilise in rapid response to a covered event and, after coverage is confirmed, will advance our policyholders up to 50% of an agreed loss estimate within 7 days, giving them the immediate working funds they need for damages, repairs, clean-up costs and extra expenses.