Skip To Main Content
:::
:::

Committed to service excellence

When you buy insurance from AIG South Africa, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.

:::

The AIG South Africa Claims Advantages

Claims Specialisation

Our Claims Adjusters are specialised by line of business, meaning each client gets the right expert to manage their claim. Throughout our global network, we empower our decision makers to apply their technical expertise to the customer, claim and geographical location.

Customer Focus

We are committed to partnering with our clients and brokers, using decades of knowledge of our clients’ businesses to deliver a differentiated claims service experience. Our proactive response to claim notifications ensures that our clients know who has taken ownership of their claim from an early stage.

Insights & Emerging Risks

AIG innovation, thought leadership, and pre-loss planning meetings provide key insights and education for our clients, big or small. Our global footprint yields valuable data that helps us better understand and manage distinct risk factors across different sectors and scenarios.

What's inside AIG Claims

Our priority at AIG is to resolve your claims as quickly as possible. We have built a responsive claims organisation that is committed to fast, cost efficient claim resolutions and are equipped to deliver superior service while helping you to successfully mitigate your loss.

You can submit a claim online by clicking on the ‘submit a claim’ button or you can call us using the numbers provided under Make a Call. Alternatively you could complete a claim form which can be obtained under ‘Claim Forms’.  When submitting a claim form, please make use of the email addresses dedicated to each line of business.  

We will acknowledge your claim within 4 hours and provide you with your claim number as well as the details of the dedicated claims examiner assigned to your claim. In the event that critical information is missing, we will notify you that the claim cannot be registered and the reasons for this.

Once the claim has been assigned, the dedicated claims examiner will be in contact within 24 hours advising the current status of the claim as well as any information or documentation that may be required.

Report a Claim

Each of our risk solutions has its own dedicated claims team so we can give your claim the attention it deserves. Click the button and we'll show you the appropriate contact information or next steps.

START YOUR CLAIM

What to expect when you lodge a claim

We take pride in delivering responsive, fair, and professional service on every claim, big or small. Our claims examiners will maintain open and regular communication with you throughout the claim's lifecycle.

Claim notification icon

Notification

The claims process starts when you contact your local AIG office or your broker.

Claim assignment icon

Assignment

Your claim is timely assigned to a claims examiner whose skills and experience match your needs.

Claim processing icon

Processing

The dedicated claims handler will support you throughout the entire claim process, from lodgement to completion.

Claim resolution icon

Resolution

We will work to achieve the best possible outcome for your claim.

TOP