Our flexible, global services provide medical support and travel assistance wherever you may go. This can help provide confidence, peace of mind and stress-free business travel. Our doctors and nurses provide compassionate support in numerous languages and are only a phone call away, contactable 24/7/365 days a year.
Market Leading Travel Assistance For Every Journey
Assist first, verify later
In an emergency we will help you immediately and validate your details later.
Access 24/7 support whenever you need it
Our flexible, global travel assistance services provide medical support, security and travel assistance wherever you may go. Available inmultiple languages. 24/7/365 days a year.
Real-time risk and security alerts
Receive crucial updates in moments of crisis, advice on safety precautions and immediate actions to keep you safe all through the app.
Supporting safe and confident travel
Supporting you with security and travel inconveniences, such as evacuation assistance, lost luggage, meet and greet services and organising ground transportation.
Access local emergency numbers or ‘SOS’ service
Wherever you are in the world, you will be able to access local emergency numbers or use our ‘SOS’ button to quickly connect with the AIG Travel Protect team.
Your travel companion
Stay organized with a comprehensive view of your travel bookings, set up alerts related to your journey, access your assistance ID card and travel certificates - helping you to stay ahead.
Comprehensive travel information
Through our market-leading app, you can access detailed information on your destination, including risk levels, health advisories and medical facilities, making every trip safer.
Download Our Travel Assistance App Today
You will have access to the AIG Travel Protect App as part of our travel assistance services
Download the app from your App Store or scan the QR code
Download the AIG Travel Protect App, instructions.
Review security and risk country reports and city guides.
Set risk and travel alerts via the app, under ‘My Trips’.
Complete the security awareness training.
When Travelling
You can contact our travel assistance service and medically trained specialists directly through the app.
Call emergency services in any country in the world with one click.
‘Check-In’ to share your location to your employer, helping them stay reassured about your safety and awareness.
Frequently Asked Questions
You will need your policy number and email address to log in. Follow these instructions.
Your employer will provide your policy number.
Click here to access your local emergency contact information.
Alternatively visit the AIG Travel Protect App and click the red icon in the middle of the screen.
Yes, you can download the app in three easy steps, you will need to register the first time you log in only.
The app adheres to all privacy rules and regulations, including GDPR. The app’s infrastructure is held in data centres in Sweden.
Website: Download the relevant forms from the Report a Claim page on your country’s AIG.com website and submitting it online .
Email: Fill in the form in your welcome kit and send it to the AIG claims email address listed.
App: You can also report a claim directly in the new AIG Travel Protect App, where you will have direct access to the new First Notification of Loss (FNOL) portal.
If you haven’t’ downloaded the AIG Travel Protect App before you will need to create a new account. To do this you will need your policy number and email address. Follow these instructions.
If you’ve used the AIG Travel Protect App before you will be able to access it immediately.
